FAQ

DO YOU ALLOW RETURNS/REFUNDS?

 

We accept returns of U.S. orders within 15 days of the date the order was shipped.

Returns will be subject to a $6 restocking fee, which will be deducted from your refund.

Products must returned unworn, unwashed, in their original condition and with all tags and packaging attached.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For international returns, return shipping and any reverse duties are the responsibility of the customer. 

all sale items marked 30% or higher are final sale and are ineligible for returns or refunds.

 

HOW SOON CAN I GET MY REFUND?

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

 

WHERE CAN I BUY MONARCH & MUSE?

MONARCH & MUSE is exclusively sold online at monarchandmuse.com

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Diners Club, PayPal, JCB & Shopify Pay.

Your card will be charged once your order has been shipped.

 

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT FOR A RESPONSE?

For customer service inquiries only, please email monarchandmuse@gmail.com. Our Customer Service team is available M-F 8am - 5pm EST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received.


I HAVE RECEIVED MY ORDER AND REQUIRE FURTHER ASSISTANCE

Please contact our Customer Service Team monarchandmuse@gmail.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.

 

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA) DO I HAVE TO PAY CUSTOMS & TAXES?

We offer standard and express shipping options to most countries via USPS & UPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Monarch & Muse.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

CAN I CREATE AN ACCOUNT?

Register for an account and enjoy the following benefits:

  • Track your orders and review past purchases
  • Save your addresses for quicker check out
  • Manage your account details, address book and email preferences

PRESS INQUIRIES
For press inquiries, please contact monarchandmuse@gmail.com